Return & exchange
Yes, we often have promotions and discounts available on our site. You can sign up for our newsletter to receive updates on sales and special offers, or follow us on social media to stay informed about the latest deals.
As an EU or EEA customer, you have the right to request a refund for one or more products within 14 days of receiving your order. We are also offering an extended return period for purchases made between 31/10 and 24/12-21, during which you have until 31/1-22 to request a return. In order for your return to be approved, the following criteria must be met:
- The product must be in the same condition as when you received it.
- The product must be in its original packaging with intact labels and protective stickers.
- The product cannot be custom made with personalization.
Please also note the following:
- Products cannot be exchanged at our retailers.
- You, the customer, will be responsible for the return shipping cost.
- We do not accept returns on gift cards.
We want to ensure that you are completely satisfied with your purchase, and we hope that this return policy will provide you with the peace of mind you need when shopping with us. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
Customized products, such as those with a customized variation or personalization, are not eligible for return or exchange. This is because they are produced specifically to meet the individual customer's specific requests and preferences. When an order is placed for a customized product, the customer is agreeing to the terms of the purchase, including the fact that the product cannot be returned or exchanged. It is important to carefully consider all aspects of a customized product before placing an order, as the right of return or exchange does not apply in this case.
It is the responsibility of the customer to ensure that they are satisfied with their order before it is finalized and produced.
Customers have the option to use our preferred shipping providers, PostNord and DHL, for returns. If you would like to use one of these carriers for your return, please contact us and we will provide you with the necessary information and documentation. Please note that the cost of shipping the return will be the responsibility of the customer and must be paid at the time of shipping.
If you have any questions about our return policy or the process for returning a product, please don't hesitate to contact us for assistance.
To initiate a return, please use the following link: https://reyrr.returnscenter.com/. This will take you to our online returns center where you can enter your order information and follow the prompts to complete the return process. Please note that the cost of shipping the return will be the responsibility of the customer and must be paid at the time of shipping. If you have any questions about our return policy or the process for returning a product, please don't hesitate to contact us for assistance.
For international returns, please contact us by email to initiate the return process. We will provide you with the necessary information and documentation to complete the return. Please note that the cost of shipping the return, as well as any customs fees, will be the responsibility of the customer and must be paid at the time of shipping.
Once we have received and processed your return, we will contact you via email to confirm the completion of the return process. Please be sure to check your junk mail folder in case our email ends up there. It typically takes 7-14 days for us to receive and handle returns, depending on the country of dispatch and postal service.
If you have not heard from us within 3 weeks of returning your product, you can also check the status of your return at our returns center by following this link: https://reyrr.returnscenter.com/. If you have any additional questions, please don't hesitate to contact us for an update
To avoid any reminder fees, we recommend pausing your Klarna invoice until we have processed your return. You can do this yourself through the Klarna app or by contacting Klarna for assistance.
You can reach them via chat and email at the following link: https://www.klarna.com/international/customer-service/. If it is not possible to pause your invoice, please go ahead and pay the invoice and we will issue a refund to you once we have received and approved your return.
ou will receive an automated email when your return is handled and approved. If you have not heard from us within 3 weeks of your return, please contact us.
After we have approved the return, it usually takes 1-5 business days for the money to be refunded to your account. The money automatically goes back to the account used for payment. If you paid with a gift card, the money will be refunded to the gift card.
If you return a product for a refund, the paid price will be refunded to you. If you received a promotional price on the product, the discounted price will be refunded. However, it is important to note that if you used a discount code that required you to order a certain minimum amount, and the total value of your order drops below that amount due to returning items, we reserve the right to deny you the discount code. This means that if the value of your order after returning items falls below the required minimum amount, you will no longer be eligible for the discount that was applied to your order.
It is always a good idea to carefully consider the potential impact of returning items on any promotional discounts or codes that were applied to your order. If you have any questions about how returns may affect your discount code, please don't hesitate to contact us for more information.
Unfortunately, once an order has been placed, we are unable to make any changes to it. This includes changing the products, quantity, or shipping address. If you need to cancel an order, you can contact us as soon as possible, but we cannot guarantee that the cancellation will be successful.
Go to the link https://reyrr.aftership.com/.
Enter the tracking number for your order in the designated field. The tracking number can be found in the email or SMS notification you received when your order was shipped, or by logging into your account on the ecommerce site and viewing your order history.
Please note that tracking information may not be available immediately after your order is shipped, as it can take some time for the tracking information to be updated by the carrier. If you have any issues tracking your order or the tracking information is not showing up, you can try checking again later or contact the ecommerce site's customer service team for assistance.
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express, etc.), PayPal, Apple Pay, and Klarna. We also accept payment by bank transfer or check for certain orders.
Yes, we offer financing options through our partner Klarna. You can apply for financing at checkout by selecting the "financing" option as your payment method. You will be redirected to our partner's website to complete the application process. Please note that financing may not be available in all countries and is subject to credit approval.
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